Virtual booking agents handling appointment and booking enquiries 24/7, from call requests and scripted responses through to real-time appointment logging, ticketing and diary management.
The highly trained customer care agents at our Australian call centre provide customised booking, appointment-scheduling and order-taking call centre services for clients across the country, from local tradies to professional services companies to franchise networks.
Our appointment booking expertise means your business can focus on work, safe in the knowledge we’re representing your brand and capturing every new booking with the same professionalism and attention to detail you would, 24/7.
Unlike some call centre companies, we don’t outsource offshore, so every booking is handled by highly trained Australian agents.
We’ll set up custom booking protocols on our advanced systems to ensure we represent your brand exactly the way you want.
Our state-of-the-art systems ensure we’ll always capture all the booking information you need, consistently, whenever customers call.
We’ll use your preferred booking software to log and record booking details online in real time, so you always know what’s scheduled.
If you need to tell customers about services or appointment costs upfront, our agents will make sure they have all the information they need.
We can locate the closest branch or operator for each caller and schedule bookings directly with them, either online or via SMS.
Talk to us and discover how we can tailor our appointment booking services to suit any booking or appointment scenario.
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