On-call escalation & contact services, delivered by experienced customer care agents using industry-leading call triage and management systems.
Our 24/7 on-call phone services mean there’s always a professional looking after your customers – whether it’s an everyday enquiry or an emergency – even when you and your staff are off-duty.
Learn about the fail-safe call transfer and escalation protocols we’ll develop with you, ensuring every after-hours support request or phone call is handled just the way you and your customers expect: answered, managed and, where necessary, escalated to your rostered on-call personnel.
Find out about our experience providing call centre services for councils and government agencies across Australia, and the specialist systems we’ve developed to ensure every call – no matter how complex, no matter what the hour – is handled and managed flawlessly.
No form found with ID 1