Elevate the customer experience, not your overheads
If your business needs more than a telephone answering service, our experienced virtual receptionists have been representing myriad businesses across Australia since 2003.
Virtual receptionist and
Scalable 24/7 virtual receptionist and call transfer services delivered by experienced receptionists here in Australia, with industry-leading systems ensuring every customer contact is a good one.
24/7 365
With dedicated 24/7 call-divert numbers, highly trained receptionists and the industry’s most advanced call management systems, you can focus on business and actively screen calls, safe in the knowledge your customers’ phone calls are being answered promptly and professionally, every time.
How it works
- Australian virtual receptionists
No offshore call handling. Ever. All your phone calls will be answered by experienced virtual receptionists right here at our Australian call centre.
- Your own dedicated number
We’ll give you a dedicated phone number so you can divert calls to a Connect virtual receptionist whenever you want, during or after hours.
- Warm call transfers and introductions
Your Connect receptionist will personally transfer your customer to the correct member of your staff and hand over with an introduction.
- Any transfer destination you want
We can transfer callers to individuals, departments or business branches, and will forward a message via SMS or email if a transfer can’t be made.
- Easy and cost effective to scale up or down
With no lock in contracts, our services are cost effective and easy to scale, whether you’re a start-up, SME or national franchise business.
- Transparent, all-inclusive per-call pricing
No extra call charges (unlimited talk time after transfers). No surcharges for overnight, weekends or public holidays. Free transfers, emails, SMS, reporting and extra staff members.
Let's talk
Learn more about our virtualreceptionist services
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