Rapid, reliable crisis response management
It’s impossible to know what’s around the corner – accidents and incidents happen – but at Connect we help clients ensure they are ready and able to respond, whatever the emergency or crisis.
Crisis management
Proven, pre-planned crisis management and emergency response call centre services delivered by experienced contact agents, right here in Australia, ready to deploy 24/7 at an hour’s notice.
24/7 365
From natural disasters to industrial accidents, we help businesses and government agencies not only prepare for the worst and co-ordinate their crisis management personnel and response, but implement and facilitate a seamless emergency call centre service.
With a dedicated Connect Crisis Support plan and team ready to respond at an hour’s notice, 24/7, your organisation is in the best shape to inform and protect employees and the public, while minimising operational and reputational damage.
How it works?
- Australian emergency agents
We don’t outsource offshore, so you’ll have experienced Australian agents handling your response, no matter when an emergency or incident occurs.
- Proven experience in sensitive situations
Our experience in crisis management means our highly trained agents know how to manage distraught and difficult callers sensitively.
- Custom response protocols
We’ll work with you to anticipate and prepopulate our crisis update system with scripted responses for families, friends, media and other organisations.
- One-hour response
Because we carefully plan and practise your custom emergency response protocols, we’re able to implement your pre-configured response within an hour.
- A dedicated team leader
We’ll assign a dedicated crisis management team leader to oversee your emergency response, including liaising with your HR and PR teams.
- A 1800 hotline number
You’ll have a dedicated hotline number that diverts directly to your Connect Crisis Support call centre team, so all enquiries are managed efficiently.
- Instant online updates
Updated press releases can be uploaded immediately to our systems to ensure the messages we deliver on your behalf are always accurate and up to date.
- Real-time web-based reporting
You can instantly check and monitor all call activity with secure online access to our state-of-the-art crisis update systems.
- Two annual drills for complete peace of mind
We’ll ensure our systems, processes, communications and reporting standards are up to scratch with two free drills per year.
Let's talk
Find out about crisisresponse management
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