Proven public sector call centre expertise
As a preferred call centre service provider for shire councils and government organisations across Australia, our reputation and customer-satisfaction rating is second to none in the public sector.
Council and government
Specialised 24/7/365 call centre services, designed and tailored for shire councils, government agencies and the public.
24/7 365
Since we started working with councils and governments in 2003, we’ve handled millions of business-hours and after-hours calls from the public spanning the full spectrum of public requests and services, from wandering farm animals to noisy parties to event information to rate payments.
Our proprietary Council Templated Requirements Matrix enables us to anticipate every conceivable call and create custom responses and protocols for every permutation. The result is a seamless, fail-safe council and government call management system and service.
How it works
- Experienced customer care agents
Our extensive public-sector experience means our agents are well versed in the unique requirements of councils and government agencies.
- 360˚ knowledge, around the clock
We understand the diverse range of enquiries and calls councils and government agencies receive, and we’re here to manage them 24/7.
- Custom scripts, protocols and systems
We design tailored protocols to ensure our agents are able to understand and respond to any call and, where appropriate, escalate issues.
- Seamless escalation
Where a call requires urgent action or a next-day follow up, our agents will adhere to your custom protocols to ensure a prompt, error-free customer experience.
- Complete transparency and accountability
We offer councils and government agencies secure, anytime access to online call reports, recordings, roster management tools and call handling scripting and processes.
Ranger call out and welfare services
While we tailor our systems to suit your unique call centre requirements, we’ve developed a host of proven public-sector solutions and services, including our best-practice ranger management services.
From handling calls requesting rangers, to pre-emptive ranger roster management, we’re able to ensure a prompt and seamless service for the public, as well as your rangers.
What’s more, our Ranger Welfare Check service safeguards the welfare of rangers working alone in the field, with regular mandated check-in calls from our agents ensuring the safety of rangers until they have completed each job and returned home safely.
Let's talk
Learn more about our counciland government services
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